AI-driven tool designed to streamline communication between doctors and patients. By automating the generation of accurate, medically informed email and message responses, this tool significantly reduces the time healthcare professionals spend on administrative tasks. Each interaction enhances the system's learning, allowing for continual improvement and personalization.
Problem Statement:
Healthcare professionals, particularly general practitioners, are burdened with extensive administrative tasks, such as responding to patient emails and calls, consuming around two hours daily. This detracts from their ability to conduct in-person consultations and impacts overall patient care.
Approach and Solution:
Texterous developed a revolutionary tool aimed at optimizing doctor-patient communication. Our solution automates the creation of email and message replies, leveraging accurate medical knowledge to mimic doctors' responses. This system allows doctors to review and refine these automated responses before sending, ensuring accuracy and personalization. Over time, the tool adapts and improves through continuous learning from saved responses.
Impact Achieved:
The implementation of our Healthcare Assistant has dramatically reduced the time doctors spend on administrative tasks, freeing them up for more face-to-face patient interactions. This has not only improved the efficiency of healthcare services but also the quality of patient care.
Internal Capabilities and Scope: Our team, comprising 2-3 AI Architects/Engineers, has successfully integrated the full tool on Azure, utilizing MongoDB for database management. The system prioritizes security, incorporating Microsoft authentication and JWT tokens to ensure data protection.
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